Terms of service

Overview

This website is operated by NerdCoreVault. Throughout the site, the terms “we”, “us” and “our” refer to NerdCoreVault.

By accessing or purchasing from our store, you agree to be bound by the following Terms of Service, including any additional terms and policies referenced herein.

Please read these Terms carefully before using our website.

Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction when using our services.

Any breach of these Terms may result in termination of your access to our services.

Products & Availability

We specialise in collectible products including figures, statues, trading cards, comics, and related merchandise.

All products are subject to:

Availability
Manufacturer supply
Pre-order and special order fulfilment timelines

We reserve the right to:

Limit quantities per customer or order
Discontinue any product at any time
Refuse or cancel any order where necessary

We make every effort to display product information accurately, but we do not guarantee that descriptions, images, or pricing are always error-free.

Special Orders & Pre-Orders

Some items may be classified as special order or pre-order items, meaning they are sourced specifically from suppliers upon customer request.

For these items:

Availability is not always immediate
Fulfilment times may vary depending on supplier stock
Orders may be subject to cancellation if stock becomes unavailable

Special order items are generally considered final sale, unless faulty or damaged upon arrival.

Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to:

Change prices at any time without notice
Correct pricing errors if they occur

Payments must be completed in full at the time of order unless otherwise stated (e.g. pre-orders or special terms).

We accept secure payment methods provided at checkout.

Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Stock availability issues
Pricing or listing errors
Suspected fraudulent activity
Violation of store policies

If your order is cancelled after payment, you will receive a full refund to your original payment method.

Shipping

Shipping times are estimates only and may vary depending on:

Carrier delays
Supplier fulfilment (for special orders/pre-orders)
External factors beyond our control

We are not responsible for delays once an order has been dispatched.

Customers are responsible for providing accurate shipping details. We are not liable for orders delivered to incorrect addresses provided at checkout.

Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms.

By purchasing from us, you agree to the return conditions including:

14-day refund window
30-day exchange/store credit option
Requirement for items to be unopened and in mint condition

Intellectual Property

All content on this website, including images, branding, text, logos, and product descriptions, is the property of NerdCoreVault or its licensors.

You may not reproduce, distribute, or exploit any content without written permission.

Limitation of Liability

To the fullest extent permitted by law, NerdCoreVault shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the product in question.

Third-Party Services

We may use third-party providers for:

Payment processing
Shipping and logistics
Website hosting (e.g. Shopify)

We are not responsible for issues arising from third-party services.

User Accounts (if applicable)

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

We reserve the right to suspend or terminate accounts suspected of misuse or fraud.