Refund policy

We want you to shop with confidence at NerdCoreVault. Our returns system is designed to be fair, clear, and tailored specifically for collectibles where condition matters.

Quick Overview

30 days: Refunds available
45 days: Exchanges or store credit
Items must be unopened and in mint condition
Customer pays return shipping (unless item is faulty or incorrect)
Special orders and opened items are non-returnable

Returns Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return for a refund.

We also offer an extended 45-day window for exchanges or store credit, giving you more flexibility beyond the refund period.

This structure allows us to protect collectible condition standards while still offering customer-friendly flexibility.

Eligibility for Returns

To qualify for a return, your item must be:

Unopened and unused
In original mint condition packaging, including all seals, inserts, and protective materials
In the same condition you received it
Accompanied by proof of purchase

Due to the nature of collectibles, packaging condition is considered part of the product. Items that have been opened, displayed, or damaged after delivery may not be eligible for return or exchange.

Return Shipping

Customers are responsible for return shipping costs in all cases except where the item is faulty, damaged, or incorrect
We recommend using a tracked and insured shipping service
We are not responsible for items lost in return transit

How to Start a Return

To begin a return, contact us at:

sales@nerdcorevault.com

Please include your order number and reason for return.

Once approved, we will provide return instructions.

Return Address

Flat 28 Passingham House
Ferraro Close
TW5 0BF
London
United Kingdom

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us immediately (ideally within 48 hours) with clear photos of:

The item
Packaging
Shipping box and label

We will assess the issue and offer a replacement, refund, or store credit where appropriate.

Refunds (30-Day Window Only)

If your return is approved within the 14-day window:

Refunds will be issued to your original payment method
Processing time is typically 10 business days
Your bank or payment provider may take additional time to complete the transaction

If more than 15 business days have passed since approval, contact us.

Exchanges & Store Credit (Up to 45 Days)

After the 30-day refund period and up to 45 days from delivery, eligible items may still be returned for:

Exchange for another item
Store credit equal to the item value

Store credit:

Can be used across the entire store
Is non-refundable
May be issued as a gift card or discount code

If the replacement item costs more, the difference must be paid. If it costs less, the remaining balance will be issued as store credit.

Non-Returnable Items

The following items cannot be returned:

Special order items (sourced specifically on request)
Mystery / blind box items once opened
Items not in mint condition or with damaged packaging after delivery
Sale or clearance items (unless faulty)
Gift cards

Exchanges (Fastest Option)

The fastest way to receive a replacement item is:

Return your eligible item
Once approved, place a new order

Alternatively, within 45 days, you may request an exchange or store credit (subject to availability).

European Union Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, in accordance with EU consumer law.

Items must still be:

Unopened
Unused
In original mint packaging
Accompanied by proof of purchase

Important Notes for Collectors

We specialise in collectible items where condition is critical.

Small manufacturing imperfections or minor shelf wear from production are not considered defects. Packaging condition is part of the collectible value and is taken into account during inspection.