Shipping policy

We ship collectibles with care, speed, and protection in mind. Every order is packed to help ensure it arrives in excellent condition, especially for boxed and display collectibles.

🚚 Order Processing

In-stock items: 1–3 business days
Pre-orders / Special orders: Shipped once stock arrives from supplier
Weekends & holidays: Processed next business day

You’ll receive a confirmation email once your order has shipped.

📦 Shipping Methods & Delivery Times

Delivery times are estimates after dispatch:

UK Standard: 2–5 business days
UK Express (if available): 1–2 business days
International Shipping: 5–14 business days (varies by destination)

Delivery times may vary during peak periods, holidays, or supplier delays.

Trading Cards are excluded from Free Standard Delivery and have their own shipping rates applied at checkout.

📍 Tracking Your Order

Once your order ships, you’ll receive a tracking number via email (where available).

Tracking updates may take 24–48 hours to appear
Some international shipments may have limited tracking depending on courier

🧾 Pre-Orders & Special Orders

Some items are sourced directly from manufacturers or distributors.

For these items:

Delivery depends on supplier release schedules
Delays may occur due to production or distribution changes
Orders ship as soon as stock is received and quality-checked

We always aim to fulfil pre-orders as quickly as possible and will ship immediately upon arrival.

📦 How We Pack Collectibles

We understand collectors care about condition—and so do we.

Every order is packed with care using protective materials designed to minimise movement and protect packaging.

Our packing process includes:

Reinforced outer packaging for shipping protection
Internal cushioning to prevent shifting during transit
Careful placement to reduce pressure on box corners and edges
Extra protection for fragile or high-value collectibles

For boxed figures, statues, and similar items, we take additional care to help preserve mint box presentation wherever possible.

While minor manufacturing imperfections or shelf wear from suppliers cannot always be avoided, we do everything practical to ensure safe delivery.

⚠️ Shipping Delays

While we aim for fast fulfilment, delays may occasionally occur due to:

Courier delays
Supplier restocks (pre-orders/special orders)
Customs processing (international orders)
Peak seasonal demand

Once your order has been handed to the courier, delivery is outside our direct control.

📍 Incorrect Address

Customers are responsible for ensuring shipping details are correct at checkout.

We are not responsible for:

Orders shipped to incorrect addresses
Delays caused by incomplete or inaccurate information

If you notice an error, contact us immediately at:
sales@nerdcorevault.com

🌍 International Orders

International customers are responsible for:

Customs duties, taxes, or import fees charged by their country
Ensuring the product complies with local import regulations

We are not responsible for customs delays or charges.

📦 Lost or Missing Parcels

If your order appears delayed or missing:

Check tracking information
Contact the courier (if applicable)
Then contact us for assistance

We will help investigate where appropriate.

📦 Damaged Items in Transit

If your order arrives damaged:

Contact us within 48 hours of delivery
Include clear photos of the item, packaging, and shipping box
We will assess and offer a replacement, refund, or store credit where applicable