Are all items authentic?
Yes. Every item sold at NerdCoreVault is sourced from official distributors and trusted manufacturers. We specialise in authentic anime, gaming, and pop culture collectibles only.
How are orders packaged?
All orders are carefully packaged with collector-grade protection to ensure items arrive in excellent condition. We treat every order as part of a collection, not just a shipment.
What shipping options do you offer?
We offer two UK delivery options:
- Standard UK Delivery (3–5 business days): £2.99
- Express UK Delivery (1–2 business days): £4.99
Free shipping is available on eligible orders as displayed at checkout.
Do you offer free shipping?
Yes. We offer:
- Free Standard Shipping on orders over £50
- Free Express Shipping on orders over £95
What is a pre-order?
Pre-orders allow customers to reserve upcoming collectibles before they arrive in stock. Depending on the product, either no payment is taken upfront or a deposit may be required. Full details are always clearly shown on each product page.
When do I pay for pre-orders?
This depends on the product type:
- Pay Later Pre-Orders: No payment is taken until the item arrives in stock
- Deposit Pre-Orders: A partial deposit is taken at checkout, with the remaining balance due when stock arrives
Full payment is required before dispatch.
Are release dates guaranteed?
Release dates are estimates provided by manufacturers and may change. We always keep customers updated if timelines are adjusted.
Can I cancel my order?
Orders can be cancelled before dispatch. Pre-orders may be subject to specific conditions depending on their status. Please contact us for assistance.
How can I contact you?
You can reach us via our Contact page or WhatsApp support for faster responses. We aim to reply within 24–48 hours.